Company phone lines in the web CRM

Call clients from your company's numbers, with every call, recording and missed call on the lead. Admins also get pages for AI usage and background jobs.

• Call via company number

  New

  The Call button on a lead rings the agent first, then the client, and logs the call on the lead.

• Calls page

  New

  Every company call, answered or missed, with its recording. It replaces the old Portal Calls page.

• Telephony settings

  New

  Numbers, agent lines, hours and recording, call limits, a do-not-call list and the recording access log.

• Missed-call follow-up

  New

  A missed call alerts the agent and adds a call-back follow-up to the lead. The team leader is alerted if nobody calls back.

• AI usage and background jobs

  New

  Admins can see how much AI the company uses and the state of background jobs.

• WhatsApp media

  Improved

  Photos and files in older WhatsApp conversations load from the archive.