Delete your PropFusion account

1. Delete your account in the app

1. Open the Propfusion app and sign in to the account you want to delete.
2. Tap your profile picture at the top right to open Profile.
3. Scroll down and tap Delete Account.
4. Read what is deleted and what stays, then tap Delete.
5. Tap Delete Permanently to confirm.

Your account is deleted straight away and you are signed out. This cannot be undone.

2. Ask us to delete it without the app

1. Email info@propfusion.io from the email address you sign in with, with the subject “Delete my Propfusion account”.
2. Include your Workspace ID: the name your team types on the app's first screen to sign in.
3. We check that the account is yours, delete it as the in-app option does, remove the data listed in section 5, and reply to confirm when it is done.

If you can no longer use that email address, say so in your email or message us on WhatsApp (+971 54 299 7582). We check that the account is yours before deleting anything.

3. What is deleted

• Your account record: your name, email address, mobile number, the links to your profile photo, QR code, profile video and documents, and the profile details you added, such as date of birth, gender, nationality, Emirates ID and passport numbers, broker registration (BRN) number, social media links and bank details.
• Your password and sign-in: you are signed out on every device and cannot sign in with the account again.
• When you delete in the app, the notification and call tokens of that phone, so it stops receiving notifications and calls for the account.

4. What stays with your agency, and why

Propfusion is a CRM that real-estate agencies use for their work. Each agency's workspace and the business records in it belong to the agency, so deleting your account does not delete them. They include the leads and client contacts, properties, deals, tasks, notes, messages, call history and call recordings, activity history, attendance records, commission wallet and payout records, and the files uploaded to them, such as photos, documents and voice notes. Your agency decides what happens to them.

• Call recordings are still deleted automatically when your agency's retention period ends (180 days unless your agency changes it).
• If you created the workspace, its registration (the Workspace ID and the email address it was created with) is kept, so the Workspace ID stays with your agency. To delete the workspace itself, see section 7.
• If your agency shows its agents on the Propfusion property portal, your public agent profile is removed from it when we next refresh the portal's listings. Email us if you want it removed sooner.

5. Data we remove when you ask

Deleting your account in the app does not yet remove the following. Email us as described in section 2 and we remove them too:

• The files you uploaded to your profile (profile photo, QR code, profile video and documents). Your account no longer links to them, but the files stay in our file storage.
• Your chats with our support team, which Propfusion keeps with your name and email address, and help answers reworded from them.
• Your latest shared location, if one is stored. The trail of positions from location sharing is deleted automatically after 30 days.
• Your team-chat profile: the About text you wrote, your last-seen time and your chat privacy settings.
• The notification and call tokens of other phones you were signed in on.

6. Your agency's admins can remove your account

Admins of your agency's workspace whose role allows deleting users can delete staff accounts. That deletes the account record and sign-in as in section 3; the data in section 5 is removed when you or your agency email us. If you have left an agency, you can ask its admin to remove your account, or ask us as described in section 2.

7. Deleting a whole workspace

The owner of a workspace can ask us to delete the whole workspace and the data in it. Email info@propfusion.io from the email address the workspace was created with, and include the Workspace ID. Because this removes the workspace for every member of the team, we confirm the request with you before deleting anything, and we reply when it is done.

8. Questions

How the app handles your data is explained in our Mobile App Privacy Policy. For anything else, contact us: