Propfusion Help Center

On the web, open crm.propfusion.io and sign in with your workspace ID, your email and your password. Your company admin can tell you your workspace ID. In the mobile app, enter the workspace ID first, then your email and password.

On the login page, click Forgot your password?, enter your email address and click Send Reset OTP. Enter the code from the email, type a new password of at least 8 characters, confirm it and save. If no email arrives, check your spam folder, and check that you typed the email your CRM account uses.

With the guided tours in Tutorials. Every person gets the tours their role allows, automatically: the CRM has more than 80 on the web, grouped into learning paths, and the mobile app has 17. Each tour opens the real screen and highlights one thing at a time. Managers and admins also get their own tab of set-up tours.

Yes. The Propfusion app for iPhone and Android has your follow-ups, leads with one-tap call and WhatsApp, listings to share, deals, your performance and attendance check-in. Download it from the App Store or Google Play and sign in with your CRM login.

An admin connects each portal with its keys under portals and integrations. From then on, portal leads land in Leads with their source, and listings publish to the portals from the listing page. Meta lead ads connect the same way, and API keys let your website send its enquiries as leads.

The listing must be Active, any approval request must be approved, the Trakheesi permit must be valid, and the portal agent and location must be set. Open the listing's menu and use Check portal status to see exactly what the portal says. Once a permit's expiry is known, the listing agent is alerted 30, 14 and 7 days before it and again when it expires.

Usually it belongs to another agent, your company uses team-based access, or your role can't see all leads. Ask your manager to assign it to you. If a lead moved to the pool because you didn't respond in time, you can't claim it back yourself: a colleague can pick it up from the pool, or a manager can reassign it.

Yes. An admin opens Data Import & Export from the profile menu, picks what to import, downloads its template and uploads the filled file. The leasing master workbook is checked in a preview before anything is saved. Import developers first, then listings, then leads, and owners and tenants before the leasing sheet, so everything links up.

That is almost never a broken link. Either your role doesn't include that permission, or the module is switched off for your company. Ask your admin to check your role in Roles & Permissions and the module in Organization Features, then reload the page (in the app, close it and open it again).

An admin adds them on the Staff page with their name, email, phone, role and team. If a new person can't log in, check that their account is set to Active. When someone leaves, deactivate them instead of deleting, so their history stays, and reassign their open leads.

Check the spam folder first. These emails go out from your company's own email server: an admin adds one in Settings under SMTP Setting and makes it the default.

Plans are priced in AED per month, with 20% off when you pay annually and no setup fees. The pricing page shows each plan and what it includes, and our team can tailor a plan for larger or specialised companies.

Invoice-based payment, bank transfer and corporate credit cards. Our sales team confirms the options for your plan when you sign up.

An admin renews it in Settings under Wallet & Subscription. If you need a hand, message us on WhatsApp and we'll sort it out with you.

Click Start free trial and create your agency's own Propfusion workspace. The trial lasts 7 days and includes every feature, whichever plan you are looking at. No card is needed to start. To keep using Propfusion after the trial, choose a plan with our sales team.

Yes. Start a free trial and try it with your own team, or book a live demo and our team in Dubai will walk you through the CRM and the app with sample data, and answer questions about moving from your current system.