Use case · Leasing

Leasing and property management CRM for UAE brokerages

Propfusion fills a Dubai tenancy contract from the unit, owner and tenant already in the CRM, and saving it creates the rental with its cheque schedule and DEWA bills. Each rental keeps its Ejari number, the signed contract and IDs, and a cheque desk follows every rent cheque from due to cleared or bounced. Renewals, owner payouts with a second approval, owner and tenant portals and maintenance tickets are part of the same system.

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  • Tenancy contract to rental
  • Cheque desk
  • Owner & tenant portals

Updated · Checked with AI tools against the product and official sources · How this page is made

Propfusion CRM: Five-step tenancy contract form that links a listing to fill in details, with a Dubai tenancy contract preview
Propfusion app: Contracts screen with Tenancy Contract and Lease Information templates

At a glance

Tenancy contract
The Dubai tenancy contract filled from CRM records. Saving it creates or updates the rental, the tenant, the cheque schedule (CHQ-1 to CHQ-n) and the DEWA bills
Ejari
The Ejari number and Ejari fees recorded on the rental. A rental with an Ejari number shows as registered and can't be deleted
Documents
The signed contract, Ejari certificate, IDs and cheque copies kept as the contract's supporting documents
Cheques
A status for each cheque: pending, in custody, deposited (awaiting clearance), cleared, bounced or returned. A bounced cheque is replaced under a new reference and kept in the history
Renewals
A renewal draft with the new rent, deposit, dates and cheques; committing it creates a new lease term and an unsigned tenancy contract
Owner money
An owner ledger, a monthly statement, charges and payouts, each approved by a second person
Portals
Owners see their listings, rentals, statements and DEWA bills; tenants see their lease, payments and requests
Maintenance and DEWA
Tickets with an assignee and owner approval in the owner portal. Monthly DEWA bills per unit, with bulk upload by CSV
Daily view
Rent due today, overdue rent, cheques awaiting clearance, renewals coming up, open maintenance and unpaid DEWA
Expiring IDs
Emirates ID and passport expiry for tenants and owners, 7 to 90 days ahead

How it works

From tenancy contract to owner statement

One rental, followed from the signed contract to the money the owner receives.

  1. Fill in the tenancy contract

    Use Find property and Select tenant instead of typing, so the contract links the right unit and person. When you save, the rental is created with its rent, deposit, period and number of cheques, ready for the Ejari number once you have it.
    Propfusion CRM: Rental agreement page with property, tenant, rent, deposit, payment frequency, number of cheques and period
    One page per tenancy, with the property, tenant, rent and dates.

  2. Follow every rent cheque

    The cheque desk shows each bank account's cheques as planned, deposited, cleared or bounced. When a cheque bounces, record the date and reason, add the late fee if your settings use one, and enter the tenant's replacement under a new reference. Security cheques you hold are kept apart from rent.
    Propfusion CRM: Cheque desk with company deposit accounts and rent cheque totals per account: cleared, deposited, bounced and planned
    Rent cheques cleared, deposited, bounced or planned, per bank account.

  3. Renew the lease

    Draft the renewal with the new rent, deposit, dates and cheques, check it next to the old terms, then commit it. The agent responsible gets renewal reminders 3, 2 and 1 months and 7 days before the end date.
    Propfusion CRM: Lease renewals list with new rent against old rent, new term, renewal total and Commit or Cancel buttons
    Renewals with the new rent beside the old, ready to commit.

  4. Pay owners, with a second approval

    Cleared rent is credited to the owner's ledger. Charges such as maintenance and payouts are raised by one person and approved by another before any money moves, and each owner gets a monthly statement.
    Propfusion CRM: Owner money approvals, with charges and a payout waiting for a second person to approve, reject or mark paid
    Owner charges and payouts wait for a second person to approve.

  5. Give owners and tenants their own portal

    Owners see their listings, rentals, statements and DEWA bills. Tenants see their lease and payments and raise maintenance requests while their lease is active. Portal invitations go by e-mail from your company's mail account.
    Propfusion CRM: Tenant portal Payments page with paid, remaining and needs-attention totals, rent cheque statuses and DEWA bills
    In the tenant portal: rent cheques, what is still due and DEWA bills.

  6. Handle maintenance and DEWA

    Each ticket has a priority, an assignee and a status. Set it to Waiting for approval and the owner approves it in their portal. DEWA bills are created monthly for each active rental, and a CSV upload publishes a month's bills at once.
    Propfusion CRM: Maintenance tickets with pending, in-progress and emergency counts and each ticket's property, tenant, priority and status
    Maintenance tickets by priority, status and assignee.

Ejari and the limits

What stays with Dubai Land Department

The CRM keeps the record of each tenancy. Registration itself happens on DLD's own channels.

  • Propfusion does not register tenancy contracts with Ejari. It keeps the Ejari number, fees and certificate with the rental.
  • There is no e-signature sending. Contracts are printed or downloaded as a PDF, and signatures are drawn or uploaded in the form.
  • The built-in tenancy contract is the Dubai one.

FAQ

Frequently asked questions

Does Propfusion register tenancy contracts with Ejari?

No. Registration is done with Dubai Land Department, through Ejari, the Dubai REST app or a trustee centre. The CRM records the Ejari number and fees on the rental and keeps the Ejari certificate with the contract's documents.

DLD's Ejari service page
What happens when a rent cheque bounces?

Mark it bounced with the date and reason, and post the late fee from your leasing settings if you charge one. The tenant's replacement cheque takes its place in the schedule under a new reference, reminders move to the new cheque, and the bounced one stays in the rental's history.

How do lease renewals work?

Create a renewal draft with the new rent, deposit, dates, number of cheques and fees, then commit it. That creates a new lease term and an unsigned tenancy contract. Approved or expired agreements can be renewed.

Can owners see their rent and statements?

Yes. The owner portal shows each owner their listings, rentals, monthly statements and DEWA bills, and lets them approve maintenance work that is waiting for them.

Can tenants raise maintenance requests?

Yes, from the tenant portal while their lease is active. Your team assigns the ticket, and notes added to it are visible to the tenant.

Who approves money paid out to owners?

A second person. Owner charges and payouts are made by one member of staff and approved, rejected or returned by another with the approval permission, so no one moves owner money alone.

Can we e-sign tenancy contracts in Propfusion?

Not today. Contracts are printed or downloaded as a PDF, signed, and the signed copy is uploaded to the contract's supporting documents. Some forms let you draw or upload a signature in the form itself.

Keep reading

Related pages

All use casesFull feature tour

Sources

  1. Property management (feature tour) · Propfusion · checked
  2. Contract management (feature tour) · Propfusion · checked
  3. Leasing and finance: Cheque Desk, tenancy contracts and owner money (release notes) · Propfusion · checked
  4. Owner and tenant portals, invoices and the live agent map (release notes) · Propfusion · checked
  5. Register or renew an Ejari contract · Dubai Land Department · checked
  6. Frequently asked questions · Dubai Land Department · checked

Updated · Checked with AI tools against the product and official sources · How this page is made

Screens on this page show the Propfusion Demo Realty sample workspace. All people, listings and numbers are fictional.

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