Owner & tenant portals

Owner and tenant portals, fed by your CRM

Give every landlord and tenant you manage a secure login. Owners see their units, rent roll, agreements, ledger and monthly report. Tenants see their lease, cheques, DEWA bills and maintenance requests. It all comes from your CRM, so there is nothing to send by hand.

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  • Invites by email
  • Monthly owner report PDF
  • Maintenance approvals online
Propfusion CRM: Owner portal overview with DEWA bills and active, for-sale, for-rent, rented, sold and short-term listing counts

How it works

Live in three steps

  1. Step 1: Send the invite

    From the owner or tenant record in the CRM, with the email you already hold.

  2. Step 2: They sign in

    Owners set their own password from a one-time link; tenants get their login details.

  3. Step 3: They help themselves

    Leases, cheques, bills, requests and reports, straight from your CRM records.

Fewer calls asking “has my cheque cleared?”

Owners and tenants find the answer in their portal, from the same records your team works in.

Owner portal

The owner's ledger, always up to date

Owners see rent receipts and their agreed share, expenses, DEWA bills and holiday-home payouts across their properties, with an indicative net after recorded expenses. It is the same ledger your accounts team works from.
  • Outstanding rent shown next to what has been received
  • Holiday-home owners see their share of confirmed bookings and request a payout against the available balance
  • Each DEWA bill marked as payable by the tenant, the owner or your company
Propfusion CRM: Owner portal Financials page with balance, on-hold and available amounts and a monthly owner statement

Owner portal

Agreements and approvals, without the email chain

Every rental agreement on the owner's properties, with its start date, annual rent and status, and the signed documents to open whenever they need them. When a repair needs their OK, it waits in the portal.
  • Current, upcoming and past agreements for each property
  • Approve a maintenance quote, or reject it with a reason, and the agency is told
  • Updates from the agent on every request raised on their properties
Propfusion CRM: Owner portal Agreements page listing rental agreements with dates, annual rent, status and documents

Tenant portal

Tenants follow every cheque until it clears

The payments page shows the rent schedule, what has been paid to date and what remains, and the status of every rent cheque. Nobody has to call to ask whether a cheque has cleared.
  • Paid to date and the remaining balance at the top
  • Cheques that need attention flagged, not buried
  • DEWA bills for the unit, with who pays each one
Propfusion CRM: Tenant portal Payments page with paid, remaining and needs-attention totals, rent cheque statuses and DEWA bills

Tenant portal

Their lease and their requests, one login

Tenants see their current lease, next payment, DEWA bills and open requests on one home screen, with the contract dates, deposit and lease documents a click away. When something breaks, they raise a request with photos and follow your team's updates.
  • A clear notice when a rent payment is overdue, bounced or returned
  • Requests by category, from plumbing and electrical to pest control, with an emergency priority
  • A switch between units for tenants who rent more than one
Propfusion CRM: Tenant portal overview with an overdue rent alert, lease status, next payment, open maintenance and current lease

In your CRM

Invite owners from the record you already keep

Each owner's profile in the CRM holds their portal invite and link, next to their KYC status, identity documents, units and owner account. Your team works on the record; the portal shows the owner the result.
  • Send the portal invite by email, or copy the portal link to share it another way
  • A KYC Verified switch, with Emirates ID and passport expiry dates on file
  • The owner account behind the portal: the balance, anything on hold and what is available to pay
Propfusion CRM: Owner profile with properties, activity timeline and owner account statement

Screens show the Propfusion Demo Realty sample workspace. All people, listings and numbers are fictional.

Also in the portals

What owners and tenants can do

  • Separate, secure logins

    Owners and tenants each have their own portal and password reset. Owner invite links work once, then expire.

  • A page per unit

    Owners find their units by building, listing type or status, with the asking rent or price on each.

  • Monthly owner report

    A PDF of last month's properties, cheques, rent and charges, from the owner's home screen.

  • Profile and KYC

    Owners and tenants upload their Emirates ID, passport or trade licence and keep their details current.

  • The next tenancy

    Tenants see an upcoming tenancy and its move-in details before it starts.

  • Holiday-home stays

    Holiday-home guests with a tenant login see their booking charges, what has been received and any refund.

  • Works on a phone

    Both portals adapt to a phone screen, and wide tables scroll sideways.

Questions

Owner and tenant portal questions

How do owners and tenants get access?
You send the invite from the owner or tenant record in the CRM, to the email you already hold. Owners set their own password from a one-time link that then expires; tenants get their login details.
Do we have to update the portals by hand?
No. Both portals read from your CRM records: tenancies, cheques, DEWA bills, maintenance requests and the owner ledger. There is nothing to send or upload separately.
Can owners approve maintenance work online?
Yes. When a repair needs the owner's OK, it waits in their portal. They approve the quote, or reject it with a reason, and the agency is told.
What does a tenant see?
Their current lease and next payment, the rent schedule and the status of every rent cheque, DEWA bills for the unit with who pays each one, and their maintenance requests with your team's updates. Tenants who rent more than one unit can switch between them.
Do the portals work on a phone?
Yes. Both portals adapt to a phone screen, and wide tables scroll sideways.
Where is publishing to Property Finder and Bayut covered?
Publishing listings to Property Finder, Bayut and Dubizzle, and bringing their leads into your pipeline, is part of the property database and the portal integrations, not the owner and tenant portals.

Works hand in hand with

Learn more

Guides and use cases

From the blog

Give your clients their own front door

Turn on owner and tenant portals for the properties you already manage in Propfusion. Start a free trial, or book a demo to see both portals with sample data.
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